Classroom Course (In house course)

By completing your registration for a course/training and making a payment of full or installment fee,
you agree to the following Terms and Conditions:

You have the right to cancel your booking at any time at the following terms:

  1. Any Classroom course cancelled after registration – admin fee of 30% of the course price applies
    (which will not be refunded), remaining deposit will be refunded. You need to request the course
    cancellation 15 working days before the course starting date.
  2. You are not eligible for any refund if you made a request for course cancellation less than 15 working
    days before the course starting date.
  3. Phonics Club reserves the right to cancel a course if number of delegates have not reached the
    minimum required to run the course effectively. The company also reserves the right to cancel in the
    event of an unforeseen circumstance which disables a safe training environment. In the event of a
    cancellation, management will either arrange for an alternative course date or offer a 70% refund of the
    fee paid.

Please note that, the right to cancel will not apply, after we issued your login detail or arrange course
outlines as per communications for online study platform or live training sessions, before receiving your
cancellation request to us.
If you choose to cancel within this period you will receive a refund of the price within 30 days if you are
eligible for refunds.
If we posted any study material to you, you should return them to us before the refund.
Please allow up to 2 working days to receive your online training details (Login details).

Once a course has been redeemed, we cannot grant a refund. All refund requests can be sent to

Course Postpone

Classroom Courses (In house courses);If you need to postpone your course, you need to make a request
5 working days before the course starting date and it does not cost for you. You are not able to make a
request for course postpone less than 5 working days before the course starting date.

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